016974 75999
High Hesket Business Park, High Hesket, Carlisle, CA4 0JE
 
Monday to Friday 9:00am - 5:00pm
 

Additional Features

We do not "include" or try to sell you additional Insurance backed Warranties.

All our New  Holiday Homes come with 3, 5, and 10 year Warranty Schemes backed by UK Holiday Home Manufacturers. 

If the NEW Holiday Home you are considering purchasing does NOT come with any of the above manufacturers warranties as a "STANDARD", are you sure that you are buying the right one?

 

Warranty

Warranty will cover the first 12 calendar months from the handover date of your new holiday home on all items within your holiday home.

There is a further 2 years on all items listed: manufacturer fitted furniture, shower cubicle and shower door, all taps, sanitary ware, radiators, baths, internal doors & internal door handles, gutters/downpipes, cladding, kitchen sink, sockets/switches, dinning table & chairs and upholstery (seating).

Also a further 4 years (after the initial 12 months) for the structure of your holiday home on areas such as: Chassis, roof, walls, ceilings, floors, and external windows & doors.

Manufacturers do not offer any extended warranties other than that provided above.

Who carries our repair work?

Holiday Home manufacturers have their own engineers who carry out warranty works but on occasions may subcontract other repairers that are qualified to undertake the types of works required such as Electricians, Plumbers and Siting Teams. The manufacturers will also instruct our suppliers to carry out warranty works if the defective product is not manufactured by them.

How do I make a claim?

If you have a query or issue with your holiday home, you should first contact the company who sold you the holiday home i.e. your park or approved Holiday Home distributor, SGM Caravan Sales. If they are unable to answer your query or resolve the problem, it is then their responsibility to contact the manufacturer on your behalf.